FAQs

We are proud to say that we source our ingredients in the UK, manufacture our oils in the UK and also ship our products from the UK, as we believe in supporting local suppliers and paying a fair price for our ingredients.

Yes we do! We want everyone to be able to use and love our products as much as we do!

All usage instructions are listed directly on the product or packaging as well as on their corresponding product page online. Please review the page for the product that you are interested in learning more about. If you have any specific questions, please do send us an email via the contact page.

We offer FREE UK shipping for all orders worth over £40. For orders below that limit, we charge a flat rate of £3.99 for standard UK shipping.

Express shipping is available for UK and international orders. International shipping costs vary and will be calculated on the checkout page.

All orders are processed within 3-5 business days (this time is for processing, not for delivery). Delivery time depends on delivery method chosen at checkout. 

Please ensure that you double check the delivery timing, as international economy delivery times are extensive

We advise double checking delivery times before ordering, as economy delivery times for deliveries outside of the UK are extensive. However, if you haven't received the item by the time frame specified on your chosen delivery option, please send us an e-mail and we will resolve this ASAP.

We normally respond within 1-3 business days from 9am - 5pm Monday to Friday. Our staff do not work on weekends or bank holidays, therefore we appreciate your patience during those times.

The consultation process will begin with an initial questionnaire, where Hasini will get to know more about you and your hair, including any hair issues you're experiencing. Following this, Hasini will personally work with you to create the most suitable haircare routine for you and will provide advice on how to have a good hair day every day.

The process begins after you have completed the initial questionnaire. Following this, you will have the consultation with Hasini on your chosen date. She will then begin formulating the perfect haircare routine for you and we will share this within a week!

Please note that during peak times, this process may take longer.

Please review the import rules for your destination country prior to purchase, as some countries charge import duties and other sanctions on items imported from the UK, which are payable by the buyer on receipt of goods.

Please consult your doctor prior to introducing any new products whilst pregnant or breastfeeding.

Yes! We get this question a lot and we're happy to say that our products are designed to work for everyone!

Not at all! In fact, if you have oily or greasy hair, this is usually a sign that your scalp is dry and needs more nourishment, which is why it begins to overproduce sebum. Using an oil like our growth oil and washing it off can help reduce the oiliness over time.

As this oil is meant for your scalp, hair type and porosity doesn't matter, so it works for all hair types.

Leave on between 15 minutes to overnight and then wash off in the morning. If you are new to oiling, start with 15 minutes. If you regularly oil your hair already, leave the oil in for as long as you normally would leave oil in your hair. Please do not leave the oil in for longer than you are used to.

The 100ml bottle lasts around 12 months depending on how frequently you use it. The 50ml bottle lasts around 6 months depending on how frequently you use it.

Hasini has described her hair loss journey in great detail in the 'about us' section - give it a read, it has a lot of info! 

With consistent use, most customers have reported starting to see increased density within 3-6 months. Everyone responds differently to new products, however with consistency you will notice a difference in your hair health!

Please do not put our current growth formula on the face as it is designed only for the scalp. We are working on a new formula that will be suitable for the face, which will available at the end of 2025.